Return Policy
Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy designed to make the process easy for you.
30-Day Return Window
We offer a 30-day return policy for all unused and unopened products. If you wish to return an item, please ensure that it meets the following criteria:
- The item must be in its original condition.
- The item must be unopened and in its original packaging.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team within 30 days of your purchase. You can contact us via email at [email protected]
- Provide Information: Include your order number and the reason for the return in your communication.
- Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send the item back.
Restocking Fee
Please note that all returns are subject to a 15% restocking fee. This fee will be deducted from your refund amount. The restocking fee helps us manage inventory and ensure that we can continue providing quality products to our customers.
Refund Process
Once we receive your returned item and confirm that it meets our return policy criteria, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
Exceptions
Unfortunately, we cannot accept returns on opened or used products due to health and safety regulations. If you have any questions about whether an item is eligible for return, please contact our customer service team.
Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to reach out: [email protected]